Privacy Policy

1. Information We Collect

When you place an order or contact us, we collect the information you provide, which may include:

• Your name, email address, and telephone number.
• Billing and delivery addresses.
• The recipient’s name and contact information.
• Products ordered, order totals, and payment status.
• Gift messages, delivery instructions, and other order details.
• Messages submitted through our contact form.

If you provide another person’s information for a delivery, please ensure you are authorized to do so. Provide only the information needed to prepare and deliver the order, and avoid including sensitive personal information in gift messages.

Our website and service providers may also collect technical information, such as your IP address, browser type, device information, and website activity, through cookies and server logs.

2. How We Use Information

• To process payments and prepare and deliver orders.
• To personalize arrangements and gift messages.
• To send order confirmations and delivery updates.
• To answer questions and provide customer support.
• To manage refunds, disputes, and transaction records.
• To maintain website functionality and help prevent fraud.
• To meet applicable legal and accounting obligations.

3. Payments and Optional Checkout Services

Online payments are processed through WooPayments and its payment infrastructure, including Stripe. Card information is entered through the payment provider’s hosted fields rather than a standard contact form. Our store receives payment confirmations and transaction information needed to manage orders.

If you choose WooPay, a digital wallet, or a financing option offered at checkout, that provider may collect and process additional information under its own terms and privacy policy. Saving information for future checkout is governed by the service you select.

Learn more: Automattic Privacy Policy and Stripe Privacy Policy.

4. Sharing Information

Information needed to operate the store and fulfill orders may be shared with payment processors, delivery personnel, website hosting and maintenance providers, and email service providers. For example, delivery personnel need the recipient’s name, address, and relevant delivery instructions.

Information may also be disclosed when required by law, to respond to lawful requests, or to investigate fraud and protect legal rights.

5. Cookies

The website uses cookies and similar technologies to support shopping carts, checkout sessions, and other store functions. Payment providers may use their own technologies to process transactions and help prevent fraud.

You can manage or delete cookies through your browser settings. Blocking certain cookies may prevent the cart or checkout from working correctly.

6. Data Retention

Order and contact information is retained as needed to fulfill orders, provide support, resolve disputes, and meet applicable accounting and legal requirements. Retention periods depend on the type of information and the purpose for which it is used.

7. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information associated with you. We may need to verify your identity before responding. Certain records may need to be retained for legal, accounting, or transaction-related reasons. Additional rights may apply depending on your location and applicable law.

Send requests to info@floresexitosas.net. Please do not include passwords or full payment card details.

8. Security

No website, electronic transmission, or storage system can guarantee absolute security. Please do not send payment card details through our contact form or email. Use the payment options provided at checkout.

9. External Websites

Links to social networks and third-party services lead to websites with their own privacy practices. This policy applies to Flores Exitosas and does not replace those providers’ privacy policies.

10. Children’s Privacy

Our store is intended for a general audience and is not directed to children under 13. If you believe a child has provided personal information through our website, contact us so we can investigate and address the request.

11. Policy Updates

We may update this policy to reflect changes in our services or data practices. The current version will be posted on this page with an updated date.